|Image via Twitter|
Comcast subscribers in parts of Chicago, Philadelphia and New Jersey experienced massive broadband shutdowns on Tuesday morning, just a day after consumers in San Francisco experienced similar problems.
Data from the shutdown tracking website Downdetector shows that as of Tuesday morning, more than 53,000 people had reported problems with their Xfinity service.
The Internet shutdown map of Thousand Eyes, a Cisco-owned network monitoring company, also reflects problems in both the cities and New Jersey. Police in the central New Jersey town of South Brunswick confirmed on Twitter that residents were “affected by the closure of Comcast, affecting many consumers in New Jersey and beyond.”
The reason for the shutdown was not immediately clear, and Twitter users complained to the operator about the lack of communication about the issues. Comcast has not yet released a public statement on the issue. Other sources indicate that consumers in Massachusetts and parts of southern New Hampshire were also experiencing problems with their Xfinity service.
In a tweet addressing customer complaints about service disruptions in Chicago, Comcast’s Xfinity Support account confirmed that “we are experiencing massive disruptions to Xfinity services” but said it was “problem solving.” Is working to do. ” The operator later attributed the issues to an unspecified “network issue” in a tweet and said he was still investigating. At 11:09 a.m. Eastern time.
He said the issue affecting the service was being “resolved” and urged users to check to see if they were back online. At 12:10 p.m., a Comcast representative sent the subsequent statement to Fierce: “Earlier, some users had intermittent service interruptions thanks to a network issue.
We have resolved this issue. And now the service for the affected customers is being restored, as we continue to investigate the root cause. We apologize to the affected people. ” The closure of Chicago and the East Coast occurred Monday evening shortly after the closure of the Comcast service in large parts of the San Francisco Bay Area.
In August 2020, CenturyLink suffered a network outage across the United States that affected sites including Amazon, Cloudflare and Hulu. As a result, ThousandEyes released a report attributing the incident to a difficult flow-speck update on the network that prevented the establishment of Border Gateway Protocol (BGP) sessions and resulted in traffic. Routing interrupted.